Delete your MyBalai account

Last updated 26 September 2026

You can delete your MyBalai account and personal data at any time, without contacting us.

In the app (fastest)

Open the MyBalai app and sign in. Tenants: Profile; landlords: More.
Tap Delete account.
Enter your password (if you have one) and type DELETE, then confirm.

Your account is closed straight away and you are signed out on every device.

Can't use the app?

Email mybalaiofficial@gmail.com from the address on your account and ask us to delete it. We reply within 7 days.

What is deleted

Your name, email address, phone number, address and profile photo.
Your sign-in (Google or password), so you can no longer log in with it.
The government ID pictures you uploaded for verification, and your Verified badge.
Messages you sent, inquiries and reviews you wrote, and your notifications.
Landlords: your properties are removed from all listings.

What we keep

Booking and payment records are kept without your name (they show a "Deleted user"), because we and the landlords you dealt with must keep financial records for accounting and legal reasons — for 5 years. Payments handled by PayMongo are also subject to PayMongo's own records.

Before you delete

We can't delete an account while a booking is still in progress (pending, awaiting payment, confirmed or checked in). Cancel it or wait until it finishes first. Deleting is permanent and cannot be undone.